In most cases this will help find a solution. Click on the 'Troubleshoot' button and follow the prompts. To fix the problem, right click on the entry and select Properties. If you do see a yellow exclamation next to any of the USB entries, especially the USB2 Enhanced Controller, then there is a problem affecting the USB 2.0 driver on your system. Note that there are no yellow exclamation points next to the entries – the yellow exclamations, indicate a problem with the device.
See the screenshot to the below for an example of how it may look.
To see if you have USB 2.0, look for a line that says ‘USB2 Enhanced Controller.’ The exact entry will vary slightly and don’t confuse it with other entries that may simply list ‘USB Universal Controller’. This menu will expand to reveal one or more listings. Towards the bottom of the list you should see a heading ‘Universal Serial Bus Controllers.’ Click the small plus sign next to it. Click the Hardware tab, followed by the Device Manager Button. Start by opening Windows Explorer and right-clicking on My Computer. That’s why your first step is to check that you have the latest USB 2.0 drivers on your system. These Controllers need software drivers to operate properly. Keep in mind that USB Controllers are small pieces of hardware that allow your computer to operate USB connections. There are many reasons why problems with USB devices can occur.
